Website: https://nclmotors.co.uk
Last updated: 23 October 2026
1. Introduction
Welcome to NCL Motors. We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how NCL Motors (“we”, “us” or “our”) collects, uses, stores, shares and protects your personal information when you visit our website, browse our vehicles, submit an enquiry, request a test drive or contact us about our services.
We handle personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required for a particular activity, such as the use of non-essential cookies or certain marketing communications, we will request it separately.
2. Who We Are
NCL Motors operates the website nclmotors.co.uk and provides information about vehicles and related automotive services.
For data protection purposes, the organisation responsible for your personal information is:
- Business name: NCL Motors
- Website: https://nclmotors.co.uk
- Registered business name (if different): [Insert legal business name]
- Business address: [Insert full business address]
- Email address: [Insert business email address]
- Telephone: [Insert business telephone number]
In this policy, NCL Motors is referred to as the data controller where it determines how and why your personal information is processed.
3. Personal Information We Collect
Depending on how you use our website and services, we may collect the following types of information.
3.1 Information You Provide Directly
When you contact us or submit an enquiry, we may collect:
- Full name
- Email address
- Telephone number
- Postal address, where required
- Details of the vehicle you are interested in
- Your preferred appointment or test-drive date
- Your message, questions or other enquiry details
- Information you voluntarily provide when communicating with us
Please avoid submitting sensitive personal information unless it is genuinely necessary and requested through an appropriate process.
3.2 Vehicle Purchase and Sales Information
If you proceed with a vehicle purchase or related transaction, we may collect additional information necessary to manage the transaction, such as billing details, delivery or collection information, vehicle details and relevant transaction records.
Where applicable, we may also process information relating to vehicle part-exchanges, vehicle ownership documentation or legal and regulatory requirements.
3.3 Finance Enquiries
If NCL Motors offers vehicle finance or facilitates finance applications, we may process information necessary to handle your enquiry or refer you to a relevant finance provider.
Any additional financial or identity information required for a finance application may be collected and processed by the relevant finance provider under its own privacy policy.
We will only process such information ourselves where necessary and where a lawful basis exists.
3.4 Technical Information
When you visit our website, certain technical information may be collected automatically, depending on our website configuration and your cookie preferences. This may include:
- Internet Protocol (IP) address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on pages
- Referring website or source
- Website interaction and performance information
We use this information where necessary to operate, secure and improve our website and understand how visitors use it.
3.5 Information from Third Parties
Where appropriate and lawful, we may receive information from third parties, such as website hosting providers, analytics services, advertising platforms, vehicle listing platforms, finance providers or other service providers involved in an enquiry or transaction.
We will handle this information in accordance with applicable data protection requirements.
4. How We Use Your Personal Information
We may use your personal information for the following purposes:
- To respond to enquiries about vehicles and services.
- To provide information about vehicle availability, specifications and pricing.
- To arrange test drives, appointments or vehicle viewings.
- To communicate with you regarding a potential or completed purchase.
- To manage vehicle sales, part-exchanges, delivery or collection arrangements, where applicable.
- To facilitate finance enquiries, where offered.
- To operate, maintain and improve our website.
- To monitor website performance and understand visitor behaviour, where permitted.
- To protect our website, business, customers and services against fraud, misuse and security threats.
- To comply with legal obligations and respond to lawful requests.
- To manage complaints, disputes and customer service matters.
- To send marketing communications where we are legally permitted to do so.
We will not use your personal information for purposes that are incompatible with the purposes explained in this policy unless permitted by law.
5. Our Lawful Bases for Processing
Under applicable data protection legislation, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on the following lawful bases.
Consent: Where you have given clear permission for a specific purpose, such as receiving certain marketing communications or accepting non-essential cookies.
Contract: Where processing is necessary to enter into or perform a contract with you, including steps you request before entering into a contract.
Legitimate interests: Where processing is necessary for our legitimate business interests, such as responding to relevant enquiries, maintaining website security, improving our services or managing business records, provided those interests do not override your rights and interests.
Legal obligation: Where we need to process information to comply with applicable laws or regulatory requirements.
We will consider the appropriate lawful basis for each processing activity. Where we rely on consent, you may withdraw it at any time.
6. How We Share Your Information
We do not sell your personal information to third parties.
However, we may share relevant information with trusted third parties where necessary for the purposes described in this policy.
These may include:
- Website hosting and technical providers: To host, maintain and secure our website.
- Communication providers: To manage emails, telephone enquiries and other customer communications.
- Analytics and advertising providers: To measure website performance or manage advertising, where applicable and permitted.
- Finance providers: Where you request or authorise a finance enquiry or application.
- Payment and transaction providers: Where required to process a payment or transaction.
- Vehicle suppliers and business partners: Where necessary to fulfil a specific request or transaction.
- Professional advisers: Such as accountants, solicitors or insurers, where reasonably necessary.
- Public authorities and regulators: Where disclosure is required by law or necessary for the establishment, exercise or defence of legal claims.
Third-party service providers should only process personal information in accordance with their applicable responsibilities, contractual arrangements and legal obligations.
Where another organisation independently determines how it uses your information, it may act as a separate data controller and its own privacy policy may apply.
7. International Transfers of Personal Information
Some of our website providers or third-party service providers may store or process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take the steps required by applicable data protection law. These may include relying on UK adequacy regulations, entering into approved contractual safeguards or using another lawful transfer mechanism.
You may contact us using the details in this policy if you would like further information about relevant international transfers and safeguards.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory and reporting requirements.
Retention periods may vary according to the type of information and the reason for processing.
For example:
- General enquiries: Typically retained for up to 12 months after the enquiry has been resolved, unless a longer period is necessary.
- Vehicle sales and transaction records: Retained for the period required by applicable legal, accounting and regulatory obligations.
- Marketing information: Retained until you unsubscribe, withdraw your consent where applicable, or the information is no longer needed for the relevant marketing purpose.
- Technical and analytics information: Retained according to the settings and retention periods of the relevant systems and services.
These are general retention guidelines, not guaranteed deletion dates. We may retain information for longer where legally required or necessary to resolve disputes, prevent fraud or establish, exercise or defend legal claims.
When information is no longer required, we will securely delete it or anonymise it where appropriate.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, security, analytics and advertising.
Cookies are small files stored on your device that can help a website remember information about your visit.
Depending on the tools enabled on our website, we may use the following categories.
Strictly necessary cookies: These support essential website functions and security.
Functional cookies: These may remember preferences or improve website functionality.
Analytics cookies: These may help us understand how visitors use our website and identify areas for improvement.
Advertising cookies: These may be used to measure advertising effectiveness or support targeted advertising.
We will obtain consent before using non-essential cookies or similar technologies where required by applicable law. You should be able to accept or reject non-essential cookies and change your preferences through the available cookie settings.
You can also manage cookies through your browser settings. Blocking certain cookies may affect some website features.
For more information, please refer to our Cookie Policy, if available, or use the cookie settings provided on our website.
10. Marketing Communications
We may use your contact information to send relevant updates about our vehicles, services or offers where we are legally permitted to do so.
Where prior consent is required, we will obtain it before sending marketing communications.
You can opt out of marketing emails at any time by using the unsubscribe link included in the message or by contacting us directly.
If you opt out, we may still send non-marketing communications that are necessary to respond to an enquiry, manage a transaction or fulfil a legal obligation.
We will respect your marketing preferences and will not continue sending marketing communications where we are no longer legally permitted to do so.
11. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, disclosure or destruction.
These measures may include access controls, secure hosting arrangements, appropriate software updates, restricted access to business records and other safeguards suitable for the information we process.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
You should avoid sending confidential financial information through ordinary website forms or email unless an appropriate secure process has been provided.
12. Your Data Protection Rights
Under applicable UK data protection law, you may have the following rights in relation to your personal information:
Right of access: You can request a copy of the personal information we hold about you.
Right to rectification: You can ask us to correct inaccurate or incomplete information.
Right to erasure: You can request the deletion of your personal information in certain circumstances.
Right to restriction: You can ask us to restrict the processing of your information in certain circumstances.
Right to data portability: Where applicable, you can request certain information in a structured, commonly used and machine-readable format.
Right to object: You can object to certain types of processing, including processing based on legitimate interests.
Right to withdraw consent: Where processing is based on consent, you can withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before it was withdrawn.
Rights relating to automated decision-making: You may have rights where decisions are made solely by automated means and produce legal or similarly significant effects, subject to applicable legal conditions and exceptions.
These rights are not absolute in every circumstance. We may need to verify your identity before responding to a request, and certain legal exemptions may apply.
To exercise your rights, please contact us using the contact details provided in Section 2.
We will respond within the time limits required by applicable law.
13. Third-Party Websites and Services
Our website may contain links to third-party websites, vehicle platforms, finance providers, social media services or other external resources.
If you follow a third-party link, you will be subject to the privacy practices and policies of that external service.
We do not control the privacy policies, security or content of independent third-party websites. We encourage you to review their privacy policies before providing personal information.
14. Children’s Privacy
Our website and vehicle services are intended for a general audience and are not specifically directed at children.
We do not knowingly collect children’s personal information for purposes that are not appropriate or lawful.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action.
15. Data Breaches and Security Incidents
If a personal data breach occurs, we will assess the incident and take appropriate steps in accordance with applicable data protection law.
Where legally required, we will notify the Information Commissioner’s Office (ICO) and affected individuals within the relevant statutory time limits.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, data processing practices or legal requirements.
Any updated version will be published on this page with a revised “Last updated” date.
We encourage you to review this page periodically to remain informed about how we protect your personal information.
17. Complaints and the Information Commissioner’s Office
If you have concerns about how we collect or use your personal information, please contact us first so that we have an opportunity to address your concerns.
You also have the right to complain to the UK Information Commissioner’s Office (ICO), the independent authority responsible for upholding information rights.
You can find further information and contact details on the ICO’s official website:
You may contact the ICO if you believe that your personal information has been handled in a way that does not comply with applicable data protection law.
18. Contact Us
If you have any questions about this Privacy Policy, would like further information about our data processing practices or wish to exercise your data protection rights, please contact us:
NCL Motors
Website: https://nclmotors.co.uk
Email: [Insert business email address]
Telephone: [Insert business telephone number]
Business address: [Insert full business address]
We will make reasonable efforts to respond to your enquiry and handle your request in accordance with applicable data protection law.
This Privacy Policy is intended to provide general information about NCL Motors’ privacy practices. It should be reviewed and adapted to reflect the business’s actual operations, website functionality, third-party integrations and legal obligations before publication.